Returns, Warranty & Shipping Policy
FIST HOLSTERS / Uncommon Concealed
Our Commitment
At FIST Holsters, every holster is built to order with precision craftsmanship. We take pride in delivering uncommon comfort and concealment. If something isn’t right, we will work with you to make it right — within the boundaries outlined below.
1. Custom-Built Product Policy
All holsters are manufactured to the specific firearm configuration selected at checkout. Because of this custom nature, orders are considered final sale once production begins.
Custom configurations include, but are not limited to:
- Specific firearm model and generation
- Weapon-mounted light configuration
- Optics cut or suppressor-height sight clearance
- Left- or right-hand draw
- Color or material selection
- Ride height, cant, claw, wedge, or other hardware options
- Engraving or personalization
Please verify your firearm make, model, and configuration prior to ordering.
2. Fit & Retention Adjustment Policy
Kydex holsters are precision-molded and designed with adjustable retention.
If you experience a fit or retention concern:
- Contact us within seven (7) days of delivery
- Provide your order number
- Submit photos of your firearm (unloaded) and holster
In many cases, minor retention adjustments resolve the issue.
If a manufacturing defect is confirmed, we will repair or replace the holster at our discretion.
3. Defective or Incorrect Orders
If we make an error in manufacturing or ship the incorrect item:
- We will provide a prepaid return label
- We will repair, replace, or remake the product
- You will not incur return shipping costs
4. Returns & Refunds
Due to the custom-built nature of our products, we do not accept returns for buyer’s remorse or incorrect firearm selection.
However, we reserve the right — at our sole discretion — to offer store credit, exchanges, or other resolutions on a case-by-case basis.
Approved refunds will be processed to the original payment method within five (5) to ten (10) business days after inspection of the returned item.
5. Non-Returnable Items
The following are non-returnable unless defective:
- Holsters showing wear beyond test fitting
- Modified or altered products
- Clearance or discounted items
- Custom engraved or personalized products
- International orders (unless defective)
6. Lifetime Craftsmanship Warranty
We stand behind our workmanship.
If your holster fails due to a manufacturing defect under normal use, we will repair or replace it.
This warranty does not cover:
- Abuse or misuse
- Intentional modification
- Improper installation of hardware
- Cosmetic wear from normal use
- Damage caused by third-party accessories
7. Firearm Safety & Liability Disclaimer
FIST Holsters manufactures firearm retention devices. A holster does not make a firearm safe.
The user is solely responsible for:
- Safe handling practices
- Ensuring the firearm is unloaded during fitment
- Proper training and lawful use
By purchasing and using our products, the customer represents and agrees that:
- They are legally permitted to possess the firearm used with the product
- They assume all risks associated with firearm ownership and use
- FIST Holsters shall not be liable for incidental, indirect, special, or consequential damages arising from use of the product
- To the fullest extent permitted by law, our liability is limited to the purchase price of the product
8. Indemnification
Customer agrees to indemnify and hold harmless FIST Holsters, Uncommon Freedom Industries, LLC, and their officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from misuse, negligent handling, unlawful use, or modification of the product.
9. Shipping Policy
Production Lead Times
All holsters are built to order. Current lead times are displayed at checkout.
Orders cannot be canceled once production begins.
Domestic Shipping
We ship via USPS, UPS, or FedEx.
Tracking information is provided once the order ships.
FIST Holsters is not responsible for delays caused by the carrier, weather events, or circumstances beyond our control.
International Shipping
International customers are responsible for:
- All customs duties and taxes
- Compliance with local import laws
- Any delays, inspections, or seizures by customs authorities
We do not offer refunds for international orders unless the product is defective.
Lost or Damaged Shipments
If your package arrives damaged:
- Contact us within forty-eight (48) hours of delivery
- Provide photographs of packaging and contents
- We will assist in initiating a carrier claim
10. Our Customer Service Philosophy
While the above policies outline our legal framework, our commitment is simple:
If there is a legitimate issue, we will work with you in good faith to resolve it.
Our reputation matters more than a single transaction. Poor customer service is common. We are Uncommon.